Any rental booking is dependent on agreeing to – and abiding by – these conditions without exception.
Booking: The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The owner/agent reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.
Minimum Age: The primary Guest – who must be present throughout the rental period – must be over 25 years. No more than four children (under 16) are permitted and no groups under 25 allowed.
Payment: One third of total payment is required at time of booking and then full payment made 2 months prior to arrival date. If the booking is less than 2 months before the arrival date then full payment is required at the time of booking. Email reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.
Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Please note that the convention for UK holiday cottages is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention to avoid additional cleaning charges.
Number of People using Holiday Accommodation: The owners permit the Guest and members of the guest’s party (but no one else) to occupy the property for holiday purposes only upto, but not exceeding, the numbers specified. The Guest must declare the correct number of guests during booking and, if this changes, must inform the agent/owner before the rental commences of any change. Extra charges may be applicable if the number of guests differs from the number on the booking (but never beyond the maximum for the property).
Arrival/Departure: The properties (unless otherwise stated in the property details) are available for occupation from 4 pm on the first day of the holiday and must be vacated by 10 am on the last day.
Cancellation or Changes by the Guest: Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related), then no refund of the deposit will be due, and within 6 weeks of the holiday no refund of the full balance is due. A holiday cancellation protection plan should be taken out by the guest to cover forced cancellations should this be problematic.
Cancellations must be notified in writing (including by email) to the agent/owner immediately. The agent/owner will endeavour to re-let the property and – if successful – may at their discretion allow the guest to transfer to alternate dates and/or accommodation for a £20 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the agent/owner.
Once a booking has been accepted by the Agent/Owner, it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change. A £20 re-booking charge will be payable.
We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets: The guest may only bring such pets as are booked in by the guest at the time of booking. A charge of £50 per week will be made per pet. Pets must be well-behaved and should not be left unattended in the property. They are not permitted upstairs or on any furniture (inside or out). If damage or extra cleaning is caused by pets the guest may be billed for that charge. The garden is not guaranteed as secure for dogs. All dog fouling must be removed and disposed of correctly (wrapped in bags) prior to the end of the stay. Additional charges will be made (and taken from the deposit) resulting from any failure so do.
Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care (or property/possessions) remains the responsibility of the guest at all times.
Guests should put all furniture etc back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items. This includes unused food, which must be removed.
Damage, Loss, Theft: Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear, incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs and may deduct these from the security deposit (accompanied by either a receipt or example of cost).
Noise: Rose Cottage lies in a quiet, village setting, with neighbours. Noise should be kept to a reasonable level and no radios/music or stereos are permitted outdoors except around the pool at a reasonable level.
Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property, or anyone in the vicinity.
If, in the opinion of the agent/owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the agent/owner as discharged and the agent/owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
Access: Guests must allow reasonable access to the property by the agent/owner for maintenance as legitimately required.
Security Deposit: The agent/owner reserves the right to charge the Guest a security deposit payable prior to the stay and returned following the completion of a satisfactory inventory and status check at the conclusion of the stay.
Wildlife: Rose Cottage is a unique property in a rural area. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst to the owner. Spiders, in particular, are not considered to be a pest and consume up to 2000 other insects per year. Similarly, the thatch of the cottage (over time) becomes home to insects and (on occasion), birds. If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact the owner in a calm and reasonable way – but only if the creatures become a serious menace. Otherwise, just open a window or a door and let them out, as this is usually what they prefer). Owners reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health.
Descriptions: Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites. Photographs are intended to be illustrative only.
Disputes: No complaints can be considered unless notified during the guest’s stay in the property. It is the duty of guests to minimise any loss to them and therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem.
Complaints: Complaints received after departure cannot be accepted as the owner thereby has no opportunity to resolve the complaint at the time.
Liability: The agent/owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property (for example, its plumbing, oil, electrical services or appliances or exceptional weather).
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
The maximum liability accepted by the agent/owner will be the total cost of the holiday as paid by the guest to the agent/owner. No other expenses such as travelling costs or alternative accommodation will be accepted.
Cancellation by Owners: The agent/owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the agent nor the owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the agent/owner will make every possible effort to secure alternative accommodation if required.
No Smoking: Rose Cottage has a strict ‘NO SMOKING’ policy indoors and does not permit smoking or any naked flame within 5 metres of the house or within the house itself (sadly this includes candles).
Fires: No fires are in operation at Rose Cottage and no fires are permitted in the grounds at any time or under any circumstances
Force Majeure: The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by extraordinary circumstances (e.g. war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control).
Waiver: The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous: The guest agrees that the contract with the owner is made at the owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner or Rose Cottage itself.